What is ISO 9001:2015?
ISO 9001 is an international standard that sets out the requirements for Quality Management Systems (QMS). It employs the process approach, which incorporates the Plan-Do-Check-Act (PDCA) cycle and risk based thinking.
The requirements of ISO 9001 are underpinned by seven quality management principles that encompass the key attributes for business excellence including a strong emphasis on customer satisfaction.
The quality management principles are:
- customer focus
- engagement of people
- process approach
- evidence-based decision making
- relationship management
Western Sydney University Library operates a Quality Management System which complies with the requirements of ISO 9001:2015 (BSI certification number FS 604445) for the:
Provision of scholarly materials and services in support of the University's research and teaching across all campus libraries incorporating administration, IT support functions and application development
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